The End of An Era: A Customer's Perspective on The Decline of Padmini Kaali Peeli Taxis in Mumbai

Abstract

This study delves into the transformation of urban mobility in Mumbai by examining the decline of the iconic black and yellow Padmini Kaali Peeli cabs, which have long been a symbol of the city's metropolitan environment. The research focuses on the changing landscape from the client's viewpoint, exploring how the emergence of ride-sharing services and modern taxi models has significantly altered the transportation choices of Mumbai residents. The investigation covers diverse aspects, such as consumer preferences, accessibility, convenience, fare differentials, technology adoption, environmental impact, and customer challenges. Additionally, the study assesses the broader implications for Mumbai's transit system, considering the city's ongoing modernization and its impact on the daily lives of its citizens. The primary objective is to understand customer perspectives regarding the decline of Padmini Kaali Peeli taxi services and to observe the adoption of alternative transportation services by the people of Mumbai.